Venue l Registration
 

Programme

Jump to start of Day Two

TUESDAY 21ST MARCH 2006
08:30   Registration and Coffee
09.00   Opening remarks from the Chair
OPENING ADDRESS: DAY ONE

09:10

Marion Howard-Healy Senior Analyst
ANALYSYS

Analysing the current state of the converged billing market

  • Establishing European trends in convergent charging solutions
  • Identifying the key drivers in convergence and their impact on:
    • billing processes
    • system development
  • Analysing the fundamental billing challenges to realising the vision of seamless mobility
  • Streamlining billing strategies to support customer growth and increase profits

MIGRATING FROM THE LEGACY SYSTEM: NEW CHALLENGES AND OPPORTUNITIES
09:50 Joost Eringfeld
Head of Billing Domain
SWISSCOM MOBILE

Just do it - Implementing business enabling billing solutions

  • Recognising the different approaches to transforming the legacy system to support new billing platforms
  • Analysing the principle components and capabilities to employ when choosing a specific system
  • Weighing up the benefits of implementing a modular system to create a single billing pipeline
  • Establishing the need for a transitional co-existing billing system on the path to convergence
  • Assessing whether a single consolidated system is worth the investment
10:30   Morning break
11:00 Magnus Lindgren
Vice President of Business Development
SERGEL/TELIASONERA

The transition to convergence: Strategies for achieving convergent billing fast and without a big investment

  • Case studies on how converged billing problems can be solved in a matter of months - while you are waiting for a new converged billing system
    • Case one: The upstream model - solving the problem early in the billing process
    • Case two: The downstream model - solving the problem late in the billing process
    • Augmentation as a transition strategy

INTEGRATING CRM AND BILLING FUNCTIONS TO INCREASE PROFIT AND REDUCE CHURN
11:40

Laszlo Harsanyi
Director of Billing and CRM systems
MAGYAR TELEKOM GROUP

Preparing for next generation services - a view from the back office

  • Implementing a customer-facing process design
  • Establishing a framework to support 'customer to customer' workflow
  • Using business level methodology to integrate involved systems
  • Examining practical approaches for resolving difficulties
12:20   Lunch
13:40 Clifford Wetherall
Group IT and Billing Director
TELECOM PLUS PLC - THE UTILITY WAREHOUSE

Working towards a single bill whilst overcoming the problem of 'bill shock'

  • The impact of presenting multi-user, multi-service and pre-post paid information in one bill
  • Exploiting the benefits of delivering a unified single bill to the end user
  • Examining the impact of bill shock on customer retention and revenue collection
  • Utilising techniques to align customer expectations with new bill presentation
  • Supporting the new bill format with unified customer support
14:20 Panel: The panel will be made up of speakers from Day One and Day Two.

PANEL DISCUSSION: Streamlining and delineating the Fixed Mobile Convergence billing process

  • The current state of the fixed-mobile market: set for strong growth?
  • Assessing the impact that the 'one person, one number' phenomenon will have on billing processes
  •   Identifying the opportunities for partnerships and collaboration
  •   Establishing best practice solutions for billing for fixed-mobile products and services
15:00   Afternoon break
BUSINESS FOCUSED BILLING STRATEGIES FOR MAXIMISING GROWTH AND ROI
15:30

Reinhard Pfalzgraf
Corporate Billing Services DEUTSCHE TELEKOM

Is billing core for a telco? BPO as an innovative billing approach

  • Establishing products, profit and loss responsibilities and SLA's for the captive market
  • Challenges and prospects involved in implementing a business strategy
  • Maximising an operator's growth and opportunity through innovative billing approaches
16:10 Scheherazade Bokhari
Revenue Assurance Manager
T-MOBILE

Establishing proactive Revenue Assurance strategies to minimise risk

  • Strategies and tactics for managing, monitoring and improving the end-to-end assurance of billing across all platforms
  • The billing impact on new propositions and the methodology for assuring that what has been offered has been billed
  • Traceability methodology of all one off charges, credits and discounts that are allocated
16:50   Closing remarks from the Chair and close of day one


Jump to Start of Day One

Day Two: WEDNESDAY 22ND MARCH 2006
09:00  

Opening remarks from the Chair

OPENING ADDRESS: DAY TWO

09:10

David Graystone
General Manager, Billing, Strategy, Futures and Business Development
BT

Developing the optimum billing strategy to ensure maximum ROI

  • Selecting a suitable migration path to suit the operator's needs and budget
  • Choosing which services and applications to add to an operator's existing offerings
  • Establishing the best migration route from the legacy system to new billing technologies
  • Implementing systems to manage organisational change on a billing, CRM and marketing level
  • The case for outsourcing billing requirements as an alternative to conventional billing strategies
MIGRATING FROM THE LEGACY SYSTEM: NEW CHALLENGES AND OPPORTUNITIES
09:50

Daan Beaufort
Head of Billing
KPN MOBILE

Migrating to a new billing environment: how and when?

  • The dilemma of multiple migration scenarios
  • It's all a matter of timing: why move now?
  • The solution that we are considering but have not decided on yet
10:30   Morning Break
11:00 Irina Mitrea
Director, Technology Architecture
CONNEX-VODAFONE

Ensuring flexibility and scalability: can you future proof your system?

  • Understanding why flexible and scalable architecture is necessary to cope with an ever-changing billing environment
  • Optimising the vertical and horizontal scalability of the billing architecture
  • Assessing the impact of vertical and horizontally scalable systems on service delivery
  • Maximising the database: Increasing the capabilities for volume, support and performance
  • Overcoming cost and technical challenges towards achieving a real time, pre-post paid convergent billing system
INTEGRATING CRM AND BILLING FUNCTIONS TO INCREASE PROFIT AND REDUCE CHURN
11:40

Feridun Isal
Head of Customer Billing Operations
TURKCELL

Transforming billing/charging problems into opportunities: Billing's contribution to customer retention

  • Problems vs opportunities
  • Can we avoid billing and charging problems, and how do we manage them?
  • Can we use superior solutions to billing/charging problems as a leverage to increase customer loyalty?
  • Next Generation Billing: What about the Next Generation Customer?
  • How do we put our customer into the heart of the billing/charging process?
  • A big challenge: Using the billing channel as a communication and direct marketing tool
12:20   Lunch
13:40 Panel: The panel will be made up of speakers from Day One and Day Two.

PANEL DISCUSSION: Examining the implications of converting to a service-led IP billing framework: Is IMS the answer?

  • Identifying possible approaches to providing all-IP services
  • Recognising the benefits of implementing new IMS service-orientated architecture to support next generation services
  • Weighing up the cost and technical challenges to creating an IMS based structure
  • Is IMS all hype?
BUSINESS FOCUSED BILLING STRATEGIES FOR MAXIMISING GROWTH AND ROI
14:20 Ray Anderson
CEO
BANGO

Experiences with a wide range of billing models to accommodate the needs of consumers and content providers

  • An overview of the market for diverse content-driven services
  • Billing infrastructure needed to flexibly handle leading-edge content applications
  • The role of operators in the complex third party billing system - do they have a future?
  • Establishing the new opportunities and threats to operators posed by alternate billers and MVNO's
  • Exploiting new revenue streams generated by the need for varied content
15:00   Afternoon break
15:30 Raul Fraile Santos
Mobile Commerce Manager
TELEFONICA MOVILES

Integrating M-Commerce into your growth strategy

  • Understanding the M-commerce market and value chain
  • Identifying and exploiting the most profitable target market segments
  • Turning your cellphone into a mobile wallet: new directions and applications for M-payments
  • Effective marketing strategies to convert the customer's purchasing behaviours
  • Examining case studies in Spain: Vending, public transportation, parking and betting use cases
16:10 Peter Gibbons
Senior Consultant
ALPHEUS

Achieving pre-post paid billing in real time

  • Integrating post-paid flexibility with the real time processing power of pre-paid systems
  • Balancing the costs with the benefits of offering real time solutions
  • Assessing the need for near time offerings
  • Overcoming the barriers to real time authentication and charging
16:50  

Closing remarks from the Chair
17:00   Delegate feedback prize draw and close of conference

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